Returns & Refunds Legal Policy
Returns policy provided by us under this policy in terms of which the option of exchange, replacement and/ or refund is offered by us.
All Products must be inspected by customer upon delivery. If courier delivered, the signature on the delivery package document will constitute conclusive evidence of receipt of Products indicated on that package document. A signature at a collection point will also constitute a conclusive evidence of receipt. Customer may not reject the Products or any part of them solely on the grounds of late delivery.
How to return product and get a refund
All products listed have the same returns policy.
- Contact Ebest Mall for refund: A customer has the right to cancel any Order placed on the Website within 2 (two) days from the date on which the Order is confirmed but before shipping and delivery. To require refund for a product, you first need to contact us using any of our contact details, then we discuss the reason why you are asking for refund. After we have come to a term of agreement on the product, your refund will be made available to you within 2 to 3 business days.
- Send the products back to Ebest Mall:
For any refunding of product purchased from Ebest Mall, you need to return such product back to us using any courier services around you. Note that for the returning of any product purchased from our website, you (buyer) are responsible for the logistic fees (Delivery fees) back to Ebest Mall office.
When you send your item back, we recommend using tracked shipping. Adding tracking details to your return helps protect against delays or issues in the refund process. When you’re sending the item back, repack it carefully, and keep in mind that the condition you send the item back to the us is important. All returned products must have their original, undamaged packaging and must be in an unused condition (except only in the case of Products which have been discovered to be faulty upon use).
Once the we receives the item back from you, and we have agreed to refund you, we refund you within 2 – 3 business days. When we do, you’ll receive an email, call from us letting you know of the refund. It usually takes within 1- 2 business days for refund to go through depending on your card provider.